21+ only

Responsible Gaming at m9pp

Q: Who do I contact if I have a gambling problem?

Reach m9pp's 24/7 Live Chat (in Myanmar language) or email support@m9pp.im. Our team will provide gambling control support right away, and you can also request Self-Exclusion or limits at the same time.

Gaming is for entertainment. m9pp provides tools and guidance so players can play safely and stay in control.

Our commitment

A platform that puts players first

At m9pp, player wellbeing is our top priority. Online gaming is an entertainment activity by design. We understand, however, that playing any game without limits or control can affect your finances, health, and relationships.

That's why m9pp has built tools that put you in control — deposit limits, session time settings, and Self-Exclusion options. We're here to help you keep gaming fun.

Important warning

Gaming is entertainment, not a way to earn income. Only play with money you can afford to lose. If gaming is causing problems, stop immediately and contact our 24/7 Live Chat.

Protection tools

Tools to keep you in control

Make good use of the protection tools m9pp provides.

Deposit limits

Set your own maximum deposit amount — daily, weekly, or monthly. It's one of the best ways to stay within your budget.

Session time limits

Set how long you want to play each day in advance. When your time is up, it's a reminder to decide for yourself what comes next.

Self-Exclusion

Suspend your play temporarily or for a longer period. Contact us through 24/7 Live Chat to use this tool — it will be actioned immediately.

Cool-Off

Choose a temporary break of anywhere from one day to one month. A short reset can help you come back and play more calmly.

24/7 expert support

If you're experiencing any issue related to gaming, you can reach us anytime via 24/7 Live Chat in Myanmar language or by email. Gambling control support is also available immediately.

Gaming history review

You can check your game history and deposit/withdrawal records anytime. These records help you understand your playing patterns.

Age Restriction

21+ Restriction — Strictly Enforced

m9pp only allows players aged 21 and above to open an account. We enforce this strictly and may request proof of age at any time during registration.

To prevent underage access, players who share a computer with family members or others must log out after every session and may also use browser parental controls.

Age 21+ verification at account registration
ID verification available
Suspicious accounts can be suspended
Log out to protect against underage access

Responsible Gaming

Guidelines to be a safe player

Keep these guidelines in mind so you can enjoy gaming as entertainment.

Only play with money you can afford to lose
Don't try to "chase" your losses
Avoid playing when drunk or feeling down
Set a daily limit on how long you play
Remember that gaming is not a main source of income
If you have a problem, talk to friends or family
Review your gaming history regularly

Self-Assessment

Know the signs of problem gambling

If you are experiencing two or three of the signs below, contact us right away.

You frequently spend more than your set budget

You feel sad, anxious, or angry after playing

You keep playing to try to win back losses

Gaming is causing problems with family, work, or finances

You feel like you have to hide your gaming from family

You want to stop but feel unable to control yourself

How To

How to use the protection tools

Follow these steps to request a deposit limit or Self-Exclusion.

Log in to m9pp

Select the Responsible Gaming menu

You will find a "Responsible Gaming" option in your account settings. Click that section.

Set your limits

Choose a deposit limit (daily / weekly / monthly), a session time limit, or a Cool-Off period.

Request Self-Exclusion (if needed)

If you want a longer-term suspension, contact us via 24/7 Live Chat — we will handle it as quickly as possible.

Check your history and keep playing

You can review your gaming history regularly and continue playing within the limits you have set for yourself.

Get Help

If you have a gambling problem, help is available here

m9pp puts players' well-being first, so expert support for gambling-related problems is available immediately.

24/7 Live Chat

You can contact us directly in Myanmar language at any time to request gambling control support.

Email Support

Send an email to [email protected] to request gaming limits.

We respect your decision to suspend

Players can request Self-Exclusion at any time and we will act on it immediately, no questions asked. We put players' well-being above keeping them playing.

Play responsibly and enjoy yourself

Once you have set your limits, you can play m9pp's games safely

Questions about Responsible Gaming at m9pp

Log in to m9pp and go to the "Responsible Gaming" section in Account Settings. Choose a daily, weekly, or monthly limit and enter the amount. It takes effect immediately.

Self-Exclusion lets you lock your own account and stop playing for a set period. You can request a suspension — from one day up to an extended period — through m9pp 24/7 Live Chat, and it will be actioned immediately.

Players under 21 are not allowed on m9pp. We enforce this strictly. Digital ID verification is in place, and if an underage player is found, the account is closed immediately with arrangements made to return any remaining balance.

Reach m9pp's 24/7 Live Chat (in Myanmar language) or email [email protected]. Our team will provide gambling control support right away, and you can also request Self-Exclusion or limits at the same time.

Cool-Off is a temporary pause of one day to one month, after which your account reopens automatically. Self-Exclusion is a longer-term or permanent suspension, and you will need to contact us to reactivate.

m9pp uses SSL encryption, fair gaming practices, and player data protection. Game outcomes are determined by a random number generator with no bias.

Related Game Pages

m9pp Games you can play responsibly

Once you have set your limits, you can access and play these games safely.