m9pp Privacy Policy

m9pp respects and safeguards the personal data of all players who use its services. This Privacy Policy ("Policy") explains what information is handled when you use m9pp's website platform and related services ("Services"), how that information is used, and what rights you have. Please read this Policy carefully. Continuing to use the Services is taken as your agreement to the terms set out in this Policy.

m9pp collects the following categories of data in order to provide the Services and manage player accounts—

1.1 Data You Provide Directly

• Name, date of birth, and contact details provided when registering an account
• Financial information provided when making deposits and withdrawals
• Information provided when contacting us through support channels
• Gaming preferences and choices

1.2 Data Collected Automatically

• IP address, browser type, and device information
• Website and service usage statistics (log files, session data)
• Data obtained from cookies and similar technologies
• Records of deposit and withdrawal frequency and amounts

1.3 Data Received from Third Parties

Personal verification data processed through payment service providers and identity verification services may be shared with m9pp. Those third-party services operate under their own privacy policies and are solely responsible for them.

m9pp uses collected personal data only for the following legitimate purposes—

1. Opening, verifying and managing player accounts
2. Processing deposits and withdrawals
3. Player protection (age verification, identity checks)
4. Strengthening platform security and preventing fraud
5. Sending service notifications and communications
6. Legal compliance and regulatory obligations
7. Statistical analysis to improve the service
8. Supporting and facilitating responsible gambling tools

Collected data will not be sold to third parties for marketing purposes.

m9pp will keep players' personal data as restricted as possible and will only disclose or share it in the following circumstances—

3.1 Service Providers

Payment processors (KBZPay, Wave Money, AYA Pay, CB Pay, banks), technology providers and data storage providers must handle data in accordance with m9pp's restrictions and the agreements they have signed.

3.2 Legal Requests

Where required to fulfill lawful legal proceedings, court orders or government agency requests, m9pp will disclose data in accordance with applicable law.

3.3 Business Protection

Where necessary to protect the interests of the platform and its players, data may be shared with fraud investigation, anti-money laundering and related service providers.

The m9pp service uses cookies and similar technologies (local storage, session storage). Their purposes are—

• Essential Cookies: To enable account login and service operation
• Functional Cookies: To remember language selections and preferences
• Analytics Cookies: To understand how players use the platform and improve the service

You can block cookies through your browser settings, but please note that this may affect some features of the service.

m9pp has put in place technical and operational security measures to protect players' personal data—

• All data transfers are protected by SSL (Secure Socket Layer) encryption
• Only authorised personnel can access servers where player data is stored
• Data access audits are conducted regularly
• Staff receive regular data protection training
• In the event of a data breach, immediate action will be taken and players will be notified accordingly

However, no network transmission or data storage method can be guaranteed 100% secure. Players are encouraged to set a strong password and not share it with anyone.

m9pp will retain player data only for as long as necessary to provide the service and to meet legal obligations.

• Data related to the account service is retained for as long as the account remains open
• Payment records and financial data are retained for the period required by law
• Statistical data (which cannot identify individuals) may be retained indefinitely to improve the service
• After service termination, personal data is deleted or anonymised once the standard retention period has expired

Every m9pp player has the following rights regarding their personal data—

7.1 Right to Access

You can request a copy of the personal data that m9pp holds about you.

7.2 Right to Rectification

You can request corrections to any inaccurate or incomplete personal data. To do so, contact us at [email protected] or through 24/7 Live Chat.

7.3 Right to Erasure

You can request deletion of data that is not subject to legal obligations. However, data that must be retained under legal requirements — such as financial records — can only be handled within those limitations.

7.4 Right to Data Portability

You can request your personal data in a readable format.

To exercise any of these rights, contact us via 24/7 Live Chat or at [email protected]. m9pp will process your request from the date it is received.

m9pp services are only accessible to verified players aged 21 and above. m9pp does not store personal data of any person under 21. If we become aware of a minor attempting to access our services, we will act immediately and delete the relevant records.

m9pp retains bonus data (purchase history, gameplay history) to verify bonus activity and confirm that wagering requirements have been met. This data is not shared with third parties for advertising purposes.

The provisions of this policy, including data handling related to m9pp bonus services, continue to apply after a bonus has been received.

m9pp may update this privacy policy based on service improvements, legal changes, and regular reviews. When the policy changes, the "Last Updated" date on this page will be revised and registered players will be notified via 24/7 Live Chat. Continued use of the service after a policy change will be taken as your acceptance of the changes.

If you have questions about this privacy policy, wish to raise concerns about data handling, or want to exercise your personal data rights—

• You can reach us via 24/7 Live Chat (Myanmar language)
• You can email us at [email protected]

m9pp will process your request as quickly as possible from the date it is received.